Friday, December 5, 2025 - 03:09:04
Columbus, United States | -7°C | Scattered clouds
Columbus, United States | -7°C | Scattered cloudsLatest
By Kate Shead, HR Executive at Telviva The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation in an effort to provide immediate service. Even as technology is infused into more areas of the business, humans will still have […]
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By Insaaf Daniels, head of human capital at redPanda Software The global economy is unsettled. After two years of uneven recovery, 2025 has been a mist of slow growth, high household debt and psychological fatigue. The IMF October 2025 outlook revised the negative forecast of its 2.8% global GDP growth from April to 3%, but […]
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Engaged employees are more passionate about their work and proactively contribute towards improving a business and its reputation. In fact, a study from global analytics and advice firm Gallup confirms the strong link between high employee engagement and better business outcomes – across industry and company size – whether in good economic times or bad. “The contact centre has become […]
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