Inclusive CX Is South Africa’s Untapped Growth Opportunity

Helm says accessibility-driven design isn’t charity, it’s a strategy that should be brought in at the very top November is Disability Awareness Month in South Africa which draws attention to the needs, rights, and potential of millions of South Africans living with disabilities. For Helm it’s also a moment to remind business leaders that inclusivity […]

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Rethinking Global Labels From An African Lens

By Wendy Poulton and Molupe Mat’sumunyane The Weight of Words Global institutions have long shaped inequality through language, dividing nations into “rich/poor” and later “developed/developing.” After World War II, the United Nations, World Bank, and International Monetary Fund formalised these categories, reinforced by U.S. President Truman’s 1949 “underdeveloped areas” speech. By the 1960s, these labels […]

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