Covid-19 Pandemic Impacts South Africa’s Uptake Of CCaaS
By Shaun van Rooyen, Strategic Accounts and Partnerships Manager for Infobip Africa The ongoing COVID-19 pandemic that is pushing businesses to rapidly reinvent the way they operate is an additional driving force for the uptake of Contact Centre as a Service (CCaaS) in South Africa, putting the future of the traditional contact centre model under […]
Infobip Enables Nigerian Fast Food Giant To Stay Connected To Its Customers
Infobip delivered its SMS platform with customer relationship management (CRM) integration capabilities to food and beverage group Eat’N’Go, enabling it to align its messaging with customer behaviour, boost consumer conversion. Client background: Eat’N’Go Limited is a Nigeria-based quick service restaurant (QSR) group that is the lead franchisee for three well-known US fast food brands, namely […]
