Safaricom CEO Denies Allegations of Sharing Customer Data with Government

Safaricom CEO Peter Ndegwa has denied allegations that the company shares real-time customer data with Kenyan security agencies. The accusations, reported in a publication by Nation, suggest that Safaricom provides access to sensitive call data records (CDRs) and partnered with UK-based Neural Technologies to enable tracking capabilities. Ndegwa refuted these claims during Safaricom’s half-year (H1) results presentation, emphasizing that such data sharing would disrupt their business and breach employee conduct standards. Safaricom had earlier clarified that CDRs do not include real-time location data and Neural Technologies was contracted only for fraud management. The company reaffirmed its adherence to Kenyan data protection laws, stating that no customer data is shared without a court order, in line with the guidelines set by the Office of the Data Protection Commissioner.

SOURCE: TECH CABAL