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Customer Engagement

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Coffee shop serving beverages at Africa.com event.

Engen Brings Resilience And Innovation To NAMPO 2026 – Meet The Bokke And Stand A Chance To Win Fuel For A Year

Engen, South Africa’s leading fuel and solutions partner, is proud to once again partner with Grain SA to sponsor NAMPO Harvest Day, taking place from 12–15 May 2026 at NAMPO Park, Bothaville. With a strong 40-year legacy supporting Grain SA, Engen continues to demonstrate its deep-rooted commitment to the agricultural community and the broader value chain that sustains […]

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Satellite dishes for telecommunications and broadcasting.

In 2026, Self-Service Is Redefining Telco Customer Experience

By Warren Alberts, Chief Executive Officer at VAS-X According to PwC’s 2025 Customer Experience Survey, more than half (52%) of consumers have abandoned a brand due to a bad experience with its products or services, and nearly a third (29%) have done so because of poor customer experience, either online or in-person. These numbers are […]

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Customer Experience In Telecoms Through Self-Service

Redefining Customer Experience In Telecoms Through Self-Service

Damian Burnett, Sales Director at VAS-X  Modern customers no longer compare their experience with one telecoms operator against another, they benchmark their engagements against the best digital interactions they’ve had anywhere. This means that if your self-service portal isn’t intuitive, easy to use and available 24/7, your customers will notice and they might even be […]

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Bongani

Inclusive CX Is South Africa’s Untapped Growth Opportunity

Helm says accessibility-driven design isn’t charity, it’s a strategy that should be brought in at the very top November is Disability Awareness Month in South Africa which draws attention to the needs, rights, and potential of millions of South Africans living with disabilities. For Helm it’s also a moment to remind business leaders that inclusivity […]

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Customer paying with card at checkout counter for engagement.

How To Boost Profitability Through Customer Engagement

By Greg Gatherer, Account Manager, Liferay Africa Increased competition, unpredictability in supply chains, and shifting consumer expectations all provide challenges for B2B businesses wanting to expand their revenue. And it appears as though these hurdles are limiting businesses’ growth. However, a company’s profitability is not just defined by its sales. In fact, strategic businesses can […]

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