Tuesday, September 30, 2025 - 16:09:53
Columbus, United States | 19°C | Overcast clouds
Columbus, United States | 19°C | Overcast cloudsLatest
Tech Meets Tourism – The new product category provides locals and tourists with seamless, on-demand access to Nairobi National Park, reinforcing Uber’s commitment to innovation and supporting Kenya’s tourism economy Uber has announced the launch of Uber Safari, a new product category offering tailored safari experiences in Nairobi National Park. This innovative product, unveiled as […]
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Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. Technology is shifting the way businesses facilitate the customer experience, be it through customer touchpoints such as built-in games, chatbots, personalised shopping experiences or otherwise. From […]
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A new global study by the IBM (NYSE: IBM) Institute for Business Value found that over half (54%) of African CEOs surveyed identify customer experience as their highest business priority. They also recognize productivity or profitability as key to achieving their business goals, ranking it their second highest priority (46%). However, they continue to face […]
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By Greg Gatherer, Account Manager, Liferay Africa As a result of the pandemic, today’s client expects ease and easy access to products and services via digital platforms, and will abandon a company or brand after a bad experience. Indeed, according to a Zendesk customer experience trends study, more than 60% of customers will deflect after […]
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Creating a memorable customer experience is fast becoming a top priority for businesses – and for good reason, says Reynhardt Uys, Chief Experience Officer, Immersion Group. He notes that customers no longer base their loyalty on price or product alone. Instead, they stay and spend, with companies based on the overall experience they receive. “Quite […]
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The businesses may be in the ether but the referrals are very real. In the instant world of virtual marketing, community and personal recommendations are the lifeblood of many online retailers. ‘No longer do brands have to worry about one consumer telling another about bad service, but rather one disgruntled consumer telling hundreds of others […]
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By Steve Tzikakis, President EMEA South, SAP Senior business leaders often ask me what new technology they should be investing in to improve their customer experience and loyalty. The short answer is that technology may not always be the natural first step to take. Trust me, we’d love to sell you some technology. But before […]
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