Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. Technology […]
6 Ways Businesses Will Be Leveraging Tech For Customer Experience In 2024 Read More »
A new global study by the IBM (NYSE: IBM) Institute for Business Value found that over half (54%) of African CEOs surveyed identify customer experience as their highest business priority.
By Greg Gatherer, Account Manager, Liferay Africa As a result of the pandemic, today’s client expects ease and easy access to products and services via digital platforms, and will abandon
How Customer Experience Leaders Can Reduce Service Costs Read More »
Creating a memorable customer experience is fast becoming a top priority for businesses – and for good reason, says Reynhardt Uys, Chief Experience Officer, Immersion Group. He notes that customers
Avoiding Common Mistakes While Crafting The Ultimate Customer Experience Read More »
The businesses may be in the ether but the referrals are very real. In the instant world of virtual marketing, community and personal recommendations are the lifeblood of many online
By Steve Tzikakis, President EMEA South, SAP Senior business leaders often ask me what new technology they should be investing in to improve their customer experience and loyalty. The short
Don’t Improve Your Customer Experience. Revolutionize It Read More »
