Friday, April 18, 2025 - 19:07:34
Ashburn, United States | 23°C | Clear sky
🎉 Celebrating 15 years with you, we're updating our look and feel! Please excuse any disruptions as we bring our site up to date for an even better experience.
Ashburn, United States | 23°C | Clear skyLatest
iSON Xperiences to service 50% of telecom customer service market in SA Global customer experience management firm iSON Xperiences has been appointed as the outsourced customer service provider for MTN South Africa. Combined with the Vodacom business attained through its recent acquisition of Altron People Solutions, this five-year deal sees iSON Xperiences now covering more […]
...Customer service must evolve if companies want to deliver true value and radically change engagement Most companies have invested in some form of digital customer experience toolkit or technology solution to gain deeper understanding, improve processes, and streamline engagements. Most have looked at chatbots, analytics, and integration to translate customer complexity into seamless simplicity. As McKinsey says, […]
...There’s a formula to creating a culture-driven strategy in organisations, and it’s easy to follow. People often ask me how we built a culture at Sorbet that was so focused on delivering obsessive customer service. The truth is that it didn’t happen by accident. Before launching what would grow to become South Africa’s top beauty […]
...
