Four African Universities Launch New Pan-African Leadership Programme

The Transformative African Leadership (TAL) programme is a new pan-African initiative reshaping how leadership is practised across the continent. It moves beyond conventional models, grounding leadership in African realities and placing collective responsibility at the centre of how leaders are developed. Launched on 23 March 2026, TAL is a 10-month, practice-led executive journey for mid-career […]

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Why Investing In Your People Is A Crucial Step To Improving Customer Service

By Kate Shead, HR Executive at Telviva The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation in an effort to provide immediate service. Even as technology is infused into more areas of the business, humans will still have […]

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