African tax administrations tend to rely on manual filing and payment of taxes. In-person interactions between taxpayers and tax officials are common, creating opportunities for collusion when paying taxes. African taxpayers also experience higher compliance costs than similar regions when navigating opaque tax systems. Kenya has faced many of these challenges. To streamline processes and make them more transparent, the country has in the last decade begun to digitise public services like tax collection. Digitisation also aims to enhance taxpayer identification and monitoring capacity and lower the costs of compliance for taxpayers. In the latest policy reforms, the country plans to introduce digital identity documents for all Kenyans by February 2024. A digital ID system, e-ID, uses digital technology across the entire ID lifecycle: capturing, validating, storing and transferring data.
SOURCE: THE CONVERSATION
